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Be CLEAR! Employee engagement is part of most leaders' vocabulary these days. Winning the genuine engagement of employees not only helps productivity now, it's a vital part of retaining talented people and giving better customer satisfaction. But what does employee engagement mean? Here is a quick checklist to help busy leaders think about how effective their employee engagment is: C larity L isten yes, everyone knows you should be a good listener, but what does this mean in practice? It means putting aside all the blocks and filters which distort what we hear. It means being alert to all the verbal and non-verbal signals we receive. Listen superficially and you'll get superficial conclusions...and wrong results.
E ngage seems obvious, but engagement has to be two-way. That means not only listening, but making sure that the dialogue with employees is sustained and based on common values. It means speaking a common language and communicating in a regular, timely way and in an appropriate setting.
A rguments an important part of truly engaging with employees in any communication is having compelling arguments and evidence. And, since people are joyously different, they need to be convinced in different ways. Graphs and Powerpoint shows don't do it for everyone. So good leaders should be able to argue their case in a range of styles
R esponse employee engagement is not just about set-piece communication, It should be a flow, a dynamic, with effective responses to information and feelings. Is this the case with your employee engagement activities?
At Better Business Communication, we have deep experience of helping clients and their key leaders engage more effectively with employees. We can help plan internal communication strategies as well as give leaders the critical skills they need to put those strategies into practice. Contact us on engagement@betterbusinesscommunication.co.uk to discuss how we may be able to help you succeed. |
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